The hospitality industry has always been all about travelers’ satisfaction. It’s an industry worth several billions of dollars, with several categories, all with the common goal of providing excellent customer service- ensuring travelers’ needs are catered to in the best humanly way possible. The idea of constructing buildings where travelers can stay for some time while having their needs- food, accommodation, and essential services- met emerged towards the end of the eighteenth-century, and it has since gone on to enjoy massive growth.
Services provided in the hospitality industry can be classified into four distinct categories; accommodation, food and drink, tourism and travel, and recreation. Accommodation is a highly broad sector of the industry and ranges from bed and breakfast facilities to big hotels that offer lodging services. Food and drink, which makes up the most significant percentage of the industry, deals with providing services relating to food and beverages. It ranges from quick-service food establishments to full-service restaurants.
The third category, tourism, and travel involve players who deal with people’s movement from one destination of tourist interest to another. Recreation, which is the last category, focuses on the relaxation and entertainment of guests. It includes such places like movie theaters, amusement parks, massage parlors, etc.
The hospitality industry is much more than just comfortable rooms and beds to sleep or a nice restaurant to eat when you’re away. It’s all about beauty, aesthetics, and functionality. Hospitality ventures like hotels and hostels go a long way in ensuring their establishments are well-designed and properly positioned to meet their clients’ needs. They achieve this by investing in several complementary practices and services. The spa business is one of them.
What Is a Spa?
The spa is a compound word that not only includes massage but a plethora of other body treatments and alternative therapies (which features body scrubs, skincare, hydrotherapy, yoga, fitness, diet, meditation, etc.). Due to its universal acceptability, popularity, growth, and profitability in the past few years, many massage therapists have upgraded their practices to spas.
Successfully Running a Spa in the Hospitability Industry
Anybody can run a spa business, but not everyone can successfully see it through. Profitably running a spa business in your hospitality business requires some knowledge and expertise. Here are a few tips that will guide you in successfully handling a spa venture for your hotel or hostel.
1. Get a Good Location for the Spa
Visibility is essential for a spa. A hospitality venture like a hotel is usually designed with lots of centers of attraction. Locating the spa in a remote area, far from other hotel amenities and facilities, affects its complementarity and patronage. Since it will feed off the industry’s broad customer base, the spa should be situated in a way that enhances its visibility. It’s best placed by the pool or other highly complementary, crowd-pulling facilities. It shouldn’t be set in a section that promotes obscurity.
If your hostel or hotel is located in a busy, urban section, say a city center, consider extending your service coverage to the external populace, i.e., people outside the hotel area. This will further increase popularity, patronage, and profitability.
2. Get the Right Equipment
A spa is meant to be a relaxation spot that offers assistance and relief from stress (from work or other sources). However, for deep relaxation and excellent customer experience, you need quality equipment in your spa. Equipment like massage tables and chairs, pedicure cart, facial steamer, product shelving, music, plumbing, facial vacuum, manicure table and light, facial chair, hot towel cabinet, pedicure ottoman, etc. must be available and of high quality to meet the needs of clients.
3. Offer Long Service Hours
To achieve success in your spa business at a faster rate, extending your service hours would be an excellent option to explore. This is necessary to capture guests you wouldn’t usually see during regular hours. Opening early and closing late would go a long way in enhancing patronage, thereby boosting profitability.
4. Hire Certified and Qualified Staff
Quality staffing is one of the most challenging tasks when it comes to running a spa business. This is because staff quality affects every aspect of the business. Highly skilled employees are needed to drive the market. Also, every state requires stylists, cosmetologists, and every other professional associated with spa business to be certified. So, you might want to ensure you hire highly qualified and certified employees who can excellently attend to clients’ needs.
5. Seek Reviews from Clients
Customers’ feedback and reviews are relevant to the success of any business enterprise, spa business not excluded. As a spa operator, reports from your clients will enable you to know if they’re satisfied with services rendered and help you identify the areas that require improvements.
Above all, successfully running a spa business in the hospitality industry requires a high level of creativity and innovativeness. You must be able to use guest data to chart marketing strategies that would further improve patronage and productivity.
Many hotels provide their customers with just lodging facilities. They fail to understand the need for developing mini sports facilities on their premises. Below, we provide you with helpful information on why hotels should consider developing one.
Why Hotels Should Develop Mini Sports Facilities
Many consider sports as a universal language, as virtually everyone has an interest in it. To some countries, indulging in various sporting activities is their culture. Winning a major competition would see such countries go into celebrations for weeks on end. US citizens have a knack for Basketball and Football, Brazilians favor Soccer, while Canadians favor Ice Hockey.
Many individuals indulge in sporting activities at the amateur level looking to build a career in it or do so as a fun hobby. They’re attracted to establishments that offer them facilities to live out their passion. Equipping your hotel with mini sports facilities will drive in business engagement, as the locals look to unwind.
Improve Lodging Experience
When it comes to running a successful business, maintaining existing engagement is as vital as making new ones. In the world of hotel management, offering your customers a premium service will ensure continuous business engagement with them. Also, you get to enjoy unpaid advertising as they’ll refer you to friends, families, and colleagues.
Developing mini sports facilities for kids and adults will improve their experience of staying in your hotel. These equipment aren’t just for exercising; they can also serve as recreational tools.
Tap into The Traveling Sports Group
In the sporting world, adequate preparation is key to achieving success. Sports groups have a hard time preparing themselves for sporting events, especially where they have to travel away from home. Competing away leaves them in a difficult situation, as their opponents have a head start and are better prepared. Though they still get to use the home team’s facilities to train, they have limited time to use them.
Most sports groups comprise multiple individuals ranging from children to adults. They stay in hotels when they travel to new cities for a game. Having one fitted with mini sports facilities means when it comes to training, teams can hit the ground running. The availability of equipment helps level the playing field between the away and the home teams.
Fans of the sports group who have traveled away from home can also get in on the fun. They get to experience playing the game first hand without having to leave the hotel premises. All these contribute to a surreal experience for traveling sports fans all over the world. Not all hotels offer this service, a quick look at an online guide will provide you with the details of packages, activities, and services on offer.
Cater to Fitness Customers
Often, fitness enthusiasts and professionals hit the gym every week. According to studies, individuals with intermediate skills workout up to 4 times a week. They go on hikes, play sports, and perform various exercises to keep fit. Most of these individuals don’t just restrict their training to outdoors; they also workout in their homes.
Most fitness enthusiasts and professionals have a hard time traveling. They fear that taking a break from their fitness regime could hamper development. Traveling would mean they would no longer have access to their home workout set or favorite gym. This fear is why such individuals will favor staying in hotels that offer them these amenities.
Meet The Needs of The Traveling Business Man and Woman
Business travelers also fall into the category of individuals who will benefit from a hotel equipped with mini sports facilities. They seldom spend time in their homes and often have to check into hotels during business trips. This busy schedule leaves many worrying about the effects of air travel, and eating huge meals could have on their body.
Indulging in sports activities is a great way to burn calories, combat jet lag, and maintain high fitness levels. Hotels that have mini sports facilities won’t just be meeting the lodging needs of their business clients, but they’ll also be attending their health needs.
Mini Sports Facilities You Should Consider For Your Hotel
You don’t have to go all out when it comes to developing a sports facility for your hotel, hence the use of the term mini. The main goal is to help lodgers maintain fitness levels and stay in shape. Don’t blow out your budget by building a standard field, instead incorporate more indoor sports into your plans.
Consider a game you can play without putting too much strain on your body. Table tennis is a sport that mixes fun and health. It has players making rapid movements and exhibiting controlled breathing, two of which are excellent forms of cardiovascular exercises. Also, it’s easy to learn and set up. And you don’t have to be a professional to learn or master the game. Having an indoor gym is also suitable for improving hotel experience and helping customers looking to stay fit.
The primary goal of any hotel is to be a home away from home. Though as a hotel manager, you shouldn’t stop at this, extend your services to cater to the well being of your clients. While also treating them to a surreal experience. Doing this will leave them with a good and lasting impression.
Sports is an activity many indulge in as a hobby, job, or just to de-stress. Create an environment where both professionals and amateurs can have fun and ignite their passion in your hotel. Develop mini sports facilities and enjoy increased business engagement alongside satisfied customers.
The hospitality industry requires creativity and innovation to attract clients to your premises. If not, you might be thrown out of business by competition. As a landlord of hostels, it is your duty to understand your client’s needs and provide value for them. This will not only maintain customer loyalty but also increase your revenue. What are some of the additional services you can add to reach this goal? Here are a few tips
- Have an entertainment center within the premises
- Outsource catering services
- Let the hostel be a one-stop facility for all physical needs
- Invest in table tennis tables within the premises
Italy is renowned for fashion and hostel business is a thriving enterprise due to the influx of both international and local tourists. Lombardy in specific is characterized by a high number of hostels attributed to students who look for cheap and affordable accommodation.
Why invest in a table tennis equipment for a hostel in Lombardy?
Ping pong is a game that involves playing with passion. International table tennis players hail from this region. This has made a positive impact in making household to love the game and want to go to high heights. After a hard day’s work, or after the students are done with the classes, they may want physical activity to complement their tough day. This brain game becomes the best option for them.
It comes in handy due to the following reasons
- It alleviates anxiety and stress
- It is a relaxing activity
- It occupies a small space
- Many students can play at ago as long as there are numerous ping pong tools
- It is simple even for novices in the table tennis game
What are some of the things you need to consider when purchasing table tennis equipment for hostels?
These are equipment designed for commercial purposes. This is a place where people live and the equipment is bound to be used more often. You have to get equipment that is made of tough material without compromising on the quality. You also need to consider the international standard measures since these could be students practicing for an upcoming ping pong competition.
When it comes to flexibility then you need to consider portable equipment. Get one that will have minimal issues when it comes to wear and tear. There are others in the market that cannot withstand constant movement as a result of the material they are made up of.
It will be a waste of money and time to avail table tennis equipment when you know most of the people renting your apartment lack the passion for it. Always run due diligence on your premise and check if the people in the hostel are of a productive age that can sustain the strenuous ping pong game. If not, it will be an exercise in futility.
What is your budget for this equipment? This is what will guide you to get what you need. Do not compromise on quality simply because you are on a tight budget. In this scenario, do not be in a hurry to purchase one. Do a window shop in online and offline store to get the best bargain.
Availability of space
Single equipment cannot serve many students especially if they are on the same study schedule. You should check on your hostel if you have space to mount the equipment.
Table tennis equipment is a necessary sport for hostels. It keeps your tenants entertained despite the purpose of their visit in Lombardy.
Hostels are quickly gaining popularity as a cheaper alternative to hotels over the past decades. They remain popular to groups such as students and those traveling on a budget. In the past, most hostels were dingy with the use of the toilet being a necessary evil that was highly unsanitary. Flush toilets were first successfully invented by Thomas Crapper to promote hygiene. Poor hygiene was observed and no regular clean ups were undertaken. These factors put the tenants in grave risk of contracting communicable diseases. In this period, a number of hostels have taken the mantle when it comes to offering the best toilet services, recognizing this as an important aspect to brand development.
Sophie Hostel is one such hostel. This is a hostel located in Prague. The hostel boasts state of the art toilet facilities in their private rooms. The toilets come in general minimalist design. The hostel is located within a five-minute walk to Wenceslas Square thus making it also a convenience owed by proximity. Bangkok Bed and Bike is another hotel that has exemplary toilets in their facilities. The hostel is located in Thailand with a modern, industrial design. Their toilets meet international standards as they are well kept and blend in with the general architecture and
Ember Hostel is also a hostel that has a good variety of toilet facilities. The hostel is located in Denver, Colorado. It is a luxury hostel that comes with luxuriously fitted toilets. The bathrooms within the facility also come with private rainfall showers and slate tiling. The toilets are regularly maintained and kept up to standard.
Czech Inn is another hostel facility bearing one of the best toilets out in the world. Their bathrooms are multiple mirrored and the facility boasts huge pride in being housed in the original 19th Century Art Nouveau. The hostel
is located in Prague and boasts plenty of green areas as well. Ecomama hostel contains toilets that are clean, reliable and well maintained. The hostel is located in Amsterdam and is a popular weekend getaway destination.
Casa Gracia Hostel is another hostel that boasts the best toilets. This hostel is award winning for having the most fun bathroom in the world. The facility is located in Barcelona. The bathrooms have a metal donkey sink for carrying out ablutions, deluxe suites, and daily housekeeping. This ensures that the toilets are well maintained and regarded with a high level of duty and care. Freehand Hostel also have one of the best toilets in the industry today. The hostel is located in Los Angeles and boasts clean living. The bathrooms are relaxing and have come fitted with early Bohemian décor. This complements who made the toilet to obtain a distinctive Cali vibe.
Amistad Island Hostel remains one of the hostels bearing popular toilets. The facility is located in Ibiza. The toilets are modern and well maintained. The bathroom and toilets have been described as having a slick yet fun feel. This is one of the contributing factors that has made it popular with guests. Native Hostel also comes highly recommended as having one of the best bathrooms and toilets.
The hostel has clean toilets which are well kept and get to receive regular updates. The décor of the bathroom further complements the state of the toilets. The Hostel is located in Austin, Texas. The Three Ducks Eiffel Tower Hostel comes with one of the best-documented toilets in the hostel industry.
They are located in Paris, France. The toilets have been designed in monochrome and gloss symmetry which makes it remain popular to its French heritage. The Lost Inn located in Lisbon also has toilets that are clean, well maintained and artistically designed.
The only way to make sure that you have a constant flow of customers in your hotel is to make sure that you have unique Hotel Amenities. They act as value added function such that someone Vill fins something to always look forward to Everyone offers the best excellent service, what will make someone to maintain customer loyalty include things like the following:
A ping pong table and equipment
People love table tennis and it is better when they have it in a place where they take their meals. This comes in handy to ensure that they save time and money. At the same time, the social relations people make when playing the game is something someone will always look forward to why would someone go to a different hotel to take a snack than head to play table tennis when you can get it in a one-stop hotel. You may not realize the value you add to your hotel by just that simple table tennis. If you wonder about the best table tennis than have a look at it on their website. It would be great if you can have a table tennis robot so that people can play alone if they do not someone to play with, you can check www.pingpongperfect.com/best-table-tennis-robot if you don’t have it yet.
A pool table
You will find a pool table in an entertainment spot. Some of this amenities are to help you to make sure that you keep customers in your hotel longer. Of course with this, they will always have a bite and that means more sales for you If you have many of them without compromising on another walk in customers then be sure that you are good to go.
Customer loyalty card
A reward system has also proved to be something worthwhile as a value-added service. How can you show that you appreciate your customers? Have an application which can accumulate points according to the way someone spends. It could be for every ten dollars then they get a point. Use the terms and conditions to your advantage. If they spend a thousand dollars then a meal of ten dollars will not be harmful to the business.
Free meals of course with a catch
At one point how can you handle heavy spenders in your hotel? This is the time you can offer to get a “buy two get one free kind of offer to encourage more spending. Do this with the help of business experts to make sure you maintain or increase your profit margins.
Playground for kids
I want a place where I can take my family out and everyone has fun. This is the gap you can fill by just allowing your kids to have a perfect playground. At least something that will make sure that the children concentrate and play to their satisfaction.
The kind of unique amenities for your hotel depends on your target market and just the fact that you accommodate their tastes. It is also in order to ask them what they expect out of the hotel. Of course, the majority decision will give you an idea of what you should put for them to have fun. The main objective of all this is to make sure that you keep customers glued to your hotel for long.